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© 2019 by Capdeca Solutions

CONSULTING

Customer Success Organization Launch

We work with early to mid-stage SaaS startups to create a solid foundation for Customer Success. We know the many hat success management plays in a startup, from managing onboarding operations and project management, account strategy and retention, growth, and support (and maybe a few more). Our Customer Success Excellence Framework will help your company establish the right foundation early on to ensure success management is equipped for scale.

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Our framework is unique in several ways:

  • Built from the customers' perspective

  • Holistic expertise is integrated

  • Offers structure for repeatable success, while remaining flexible.

  • Laser focused on what matters most: transforming the customers' business (which will in turn grow yours).

Customer Success Strategy Call

We offer a limited number of free Customer Success Strategy calls. The goals of the call are to:

· Discuss where you are and give insight on how you can grow ·

· Explore the Success Model that will best fit your business ·

· Provide clarity on the goals for your Customer Success team ·