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© 2019 by Capdeca Solutions


Customer Success Organization Launch

We work with early to mid-stage SaaS startups to create a solid foundation for Customer Success. We know the many hat success management plays in a startup, from managing onboarding operations and project management, account strategy and retention, growth, and support (and maybe a few more). Our Customer Success Excellence Framework will help your company establish the right foundation early on to ensure success management is equipped for scale.


Our framework is unique in several ways:

  • Built from the customers' perspective

  • Holistic expertise is integrated

  • Offers structure for repeatable success, while remaining flexible.

  • Laser focused on what matters most: transforming the customers' business (which will in turn grow yours).

Customer Success Strategy Call

We offer a limited number of free Customer Success Strategy calls. The goals of the call are to:

· Discuss where you are and give insight on how you can grow ·

· Explore the Success Model that will best fit your business ·

· Provide clarity on the goals for your Customer Success team ·