Understanding Product Training Requirements by User Group


One of the themes of my career has been working with business leaders to help them discover the levels of product knowledge their organizations need to offer via formal or informal means. As a product enablement specialist this feels natural to me, but I see so many organizations struggle with it.

When discussing product enablement needs, I always end up at the iceberg. In spite of being a cliche, it is the perfect demonstrator of the levels of product knowledge different user groups needs that the training organizations needs to consider and build learning solutions for.

Learning journeys are needed for each user group; you can begin with generic groups and then break them into distinct journeys and groups overtime. Below I provide a template and suggested learning resources to focus on.


How is your organization developing journeys for each group?


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